FAQ's

Thank you for Supporting Us by purchasing items from The Royal Green Jackets (Rifles) Museum.

All items posted out from the Museum Shop are sent by Second Class Royal Mail and take 3-5 working days for delivery. Statuettes are sent directly from the suppliers and may take up to 28 days for delivery.

International deliveries

We send orders to our overseas customers, but please be aware of customs charges that may occur.

What should I do if my order isn't delivered?

If your order hasn’t been delivered, please call the Museum Office on 01962 828549 or email office@rgjmuseum.co.uk

What should I do if an item is missing from my order?

If an item is missing from your order, please contact the Museum Office on 01962 828549, between 10am - 4pm (Mon - Fri) or email office@rgjmuseum.co.uk

Please let us know exactly what’s wrong with your order. Remember to include your order number and full name as this will help us speed up the search for your order details.

Our returns policy

If you have bought something from the online shop and would like to return it, contact the Museum Office and the Staff will be able to process the refunds in line with our standard policy.

We will do our best to ensure prompt refund payment, but there may be a delay, so we ask for your understanding.

This policy is in addition to your statutory rights and Consumer Rights. To read more about your consumer rights you can access the Consumer Contracts Regulations 2013 under section 9 of our Terms and Conditions

We’re unable to accept returns for the following items:

• Perishable goods such as food.
• Sealed audio or video recordings that have been unsealed after you receive them.
• Earrings.

  What should I do if I've received a faulty or incorrect item in my order?

Returning a damaged, defective or incorrect item:

• If the item was damaged in transit or
• If the item is defective or
• If we sent you an item you did not order (an 'incorrect' item)

Please contact the Museum office on 01962 828549 or email office@rgjmuseum.co.uk

To ensure the safe return of your items and the correct allocation of them against your account, please include your delivery note or receipt and state why you are returning the item.

If you don’t have the delivery note, please include a piece of paper with the name of the person who purchased the items, their email address, telephone number, the order number and the reason for the return.

Returns address:

The Royal Green Jackets (Rifles) Museum

Peninsula Barracks

Romsey Road

Winchester

SO23 8TS